A pensioner is calling for a change in the rules after a friend, who suffers from dementia, was refused a bus ride for losing her pass.
David Hall and pal Margaret were hoping to catch the Fastrack B bus to Dartford town centre on August 4, when they were told the 80-year-old was not allowed on.
The grandmother-of-six had lost her bus pass, which entitles her to free travel, earlier in the week and had visited Dartford Library to buy a new one
She was told the new pass would not arrive for two to three weeks so kept hold of her receipt and had been using it as proof of payment to travel on other buses.
Mr Hall, 75, said: “The bus driver said she wasn’t insured to be on the bus.