Contact your local bus pass office

If you have

  • a problem with a missing bus pass
  • want to know when your application for a bus pass will be dealt with
  • have a complaint about a problem with using your bus pass
  • want to raise a query about use of a bus pass

You will find contact details by going to our ‘Where to Apply’ pages

12 thoughts on “Contact your local bus pass office

  1. Kathleen Woods

    I receive Dla at middle rate lower rate mobility. Also get sea am I entitled to a free bus pass?

  2. Fred Robson

    You will need to apply for a Kent bus pass which will be valid for bus services in London (and throughout the UK)

    We would also advise to print off the document that is mentioned on

    and take it with you to show the driver if necessary.

    Apply in a library
    Staff in the libraries below can put your details onto the system for you. Bring your supporting documents with you.

    Ashford library
    Dartford library
    Dover library
    Canterbury library
    Folkestone library
    Gravesend library
    Maidstone library – Kent History and Library Centre
    Margate library
    Sevenoaks library
    Sheerness library
    Sittingbourne library
    Tonbridge library
    Tunbridge Wells library
    Apply by phone
    Call 03000 41 83 83, Monday to Friday, 9am to 5pm.

  3. Bernadette Masters, David Masters

    Hi, My husband and I would like to apply for a frees bus pass to use when we are in London ( we live in Kent) . Bernadette 17/05/52 and David 11/07/45 Birth dates.

  4. Kerfuffle

    Jacky: cut-off time ordinarily is 2300; a few counties (Hants, W Sx, Surrey) do allow a
    24/7 travel for their residents

    James: only if your county allows 24/7 travelling, else it’s 0930-2300 weekdays and the time at weekend

  5. edward

    Hi how do I use my centro bus pass in unmanned train stations, do I just get on and show it to the inspector or is there a card reading device.
    thank you

  6. Margaret

    My husband who has a senior citizen bus pass and myself who has not got a pass travelled to Birmingham today from Redditch and on both occasions to and from Birmingham I was let on the bus without having to pay is there a reason for this, I’m not complaining actually I was quite impressed

  7. Jacky Pearce

    I live in Somerset and am planning a bus trip from my home town to Truro.
    1) Will I encounter any problems using my bus pass on the way?
    2) Is there an evening time restriction on using a bus pass. I believe passes cannot be used before 9 a.m. but is there an evening cut-off time?
    Thanking you in anticipation

  8. Jo Lavender

    I have a ct pass from Nexus for Tyne and Wear area. Can I use this when visiting Edinburgh?

    Many thanks


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