LONDON BUS DRIVERS REFUSING VALID BUS PASSES

Big Red Bus Pass WARNING

Big Red Bus Pass WARNING

If you are thinking of visiting London and using your Bus Pass then please be aware that some drivers are refusing to recognise the pass and will not let you travel. Following on from the introduction of the Oyster card buses no longer accept cash and this has caused some difficulties for Bus Pass holders who live outside London. The Pensioners Free Bus Pass is a national system and pensioners should not be penalised because of the failure of Transport for London. In this respect we have reported the this issue but so far no department seems willing to accept responsibility for resolving the issue.

Any bus pass issued in England is valid on buses anywhere in England, and that includes London – they are easy to recognise as they carry the red rose symbol: –
ENglish National Bus Pass Symbol

We have written to the Freedom Pass Office who passed us on to the John O’Donovan, Customer Service Representative, Transport for London, who passed us on to ENQUIRY.TUBE@tfl.gov.uk whose reply is awaited. (this does not relate to tube travel, but that’s who we were referred on to.

Failing this our next step will be to take this up with Boris 

Contents of our email are:

“We’ve received a sudden spate of comments about bus drivers in London not accepting valid bus passes issued outside London. e.g.

Submitted on 2016/03/30 at 1:24 am

“I have had this problem in London on route 142 coming back to Watford from Burnt Oak.I have the yellow band disabled pass.One driver said he hadn’t seen one before one nearly threw me off the bus,in london some drivers do not want to except this pass.Mine is issued in Buckinghamshire and told the driver this.

TFL need to enable these ITSO passes on their oyster readers but do not look to be in any hurry,the driver normally pushes a button or similar on the machine.As route 142 operates outside grater London into Hertfordshire they should be aware of these passes but are reluctant,I have never had a problem between Watford and Burnt Oak however on the return journey there can be problems.”

Submitted on 2016/03/23 at 10:54 am:

“Some bus drivers are turning into despicable creatures.

I was in Oxford Street, when the driver was collecting the money, and telling passengers that he will issue the tickets in “a minute”. He never did, and obviously pocketed the money. Driver was Eastern European.

Two weeks ago, I was travelling from Esher, in Surrey on the 458 bus, to Kingston upon Thames.
The driver charged a disabled 82 year old pensioner, giving a flimsy excuse. I suggested to the old Lady to report him, as she was rather shocked.”

“Submitted on 2016/03/19 at 4:13 pm

I have just shown my bus pass issued in Cheshire on a london bus it was refused. Why was this”

Have you had an experience like this – if so please let us know. We understand that bus drivers have a difficult job – it is down to TFL managment to ensure that bus drivers are properly instructed.

One thought on “LONDON BUS DRIVERS REFUSING VALID BUS PASSES

  1. John Lambert

    Out-of-area bus passes are most certainly valid in London and there is no time restriction, so there really shouldn’t be a problem. If you do have your pass refused, make a note of the route and number of the bus and call 0343 222 1234 (option 5). This is what the Transport for London website has to say:

    Concessionary bus passes from outside London

    If you’re from outside London and have a bus pass issued by another English council, you can use it, at any time, to travel free on buses displaying the red roundel.
    You should show your pass to the driver; at the moment they can’t be read by the yellow card readers. If the bus you’re on doesn’t display the red roundel, check with the driver if you can use it; most will let you travel free between 09:30 and 23:00 on weekdays, and at any time on weekends and public holidays.
    English National Concessionary Passes issued by English councils outside London can’t be used on Tube, tram, DLR, London Overground, TfL Rail or National Rail services.

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